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IDC MAPs - Market Advisory Portfolios
Meet Our Team Stephen Loynd Research Manager, Contact Center Services  Vladimír Kroa Research Director, IT and Business Services and Solutions, IDC CEMA  Sean Hackett Program Manager, IT Outsourcing and Utility Services  Jason Bremner Director of Research, Canadian Infrastructure Hardware  Satoshi Matsumoto Research Manager, IT Services, IDC Japan  Rona Shuchat Research Director, Application Outsourcing Services  David Tapper Vice President, Outsourcing and Offshore Services Market Research  Lisa Rowan Program Director, HR and Talent Management Services ONGOING ANALYSISThe business process outsourcing (BPO) services market has heated up as major IT service providers have tied their companies' future growth to the expansion of their BPO services. For companies across the services business, the move toward BPO has meant fundamentally rethinking how to assess and identify market opportunities. IDC's BPO research offers service providers valuable insight into the dynamics, size, and scope of BPO market opportunities from a functional standpoint, with a special focus on customer care, human resources, finance and accounting, and procurement services. LATEST RESEARCHWorldwide Services 20082012 Forecast Update CGS: United States Based, with Global Vision IBM in Europe: From Strategy to Detail U.S. Home-Based Agent 20082012 Forecast: Homeshoring in an Underwater World SUBSCRIPTION SERVICESIDC covers this market in numerous subscription services, including:Application Outsourcing Services Asia/Pacific BPO and Processing Services Central and Eastern European Business Outsourcing Services European Business Process Outsourcing HR and Talent Management Services Worldwide BPO Services: Market Opportunities by Key Business Processes More InformationFor more information about IDC's VOIP coverage contact Jon Guloyan at (508) 935-4296 or at jguloyan@idc.com |
